Question 1

Do I need to pay for updates?

Accepted Answer

Not at all; all updates are free. TubeDigger Key is a one-time purchase.

Question 2

How do I install or update the software?

Accepted Answer

Download the installer, launch it, and then follow the installation instructions. You can update without uninstalling it by following the same instructions as for installation.

Question 3

Can I install it on multiple computers, and where to enter the license key?

Accepted Answer

It can be installed and used simultaneously on up to 5 PCs.

Question 4

What is the refund policy?

Accepted Answer

Within 30 days of your purchase, you can receive a complete refund if unsatisfied. You must have to read Tubdigger Reviews before purchasing its premium version.

Question 5

What is the difference between the 'Fix FLV' and 'Fix FLV2' methods?

Accepted Answer

1st method takes audio/video tracks and remixes them, while the 2nd one fixes timestamps.

Question 6

Why can downloaded files have normal names and also strange names containing random 8 characters?

Accepted Answer

In some circumstances, the file name cannot be recognized; consequently, a different name of 8 characters in length is generated to prevent name conflicts.

Question 7

How to play videos with subtitles, and what are the .srt files?

Accepted Answer

Using TubeDigger License Key, you can download subtitles in the SubRip format (.srt files), which most players accept.

Question 8

Can we shut down the PC after all downloads finish?

Accepted Answer

Shift+F4 and "OK" are pressed together. If you want to stop, press "Shift+F4" once more and choose "Cancel."

Question 9

How to record several live streams simultaneously?

Accepted Answer

Please start a new instance of TubeDigger to record several streams, then hide it in the system tray to save CPU power.

Question 10

Is 'Rec Mode' like screen capturing?

Accepted Answer

In "Rec Mode," TubeDigger captures media packets coming over the network card, and the quality of the recorded file is the same as in "D-L Mode." Moreover, 'Rec Mode' is not screen capturing.

Question 11

How To Download HD and 4K YouTube Videos?

Accepted Answer

Start the video download at the default resolution, then change it to the desired resolution, 1080p, etc., reset the time slider to 0:00, and wait until the download is complete. Chromium is the embedded browser for 4K+ resolutions (WebM 4K).

Question 12

Downloads cannot be detected. Are there any solutions for this?

Accepted Answer

Try recording in "Rec Mode," switch to the Chromium (iPad) browser, restart TubeDigger or your PC, and delete the Internet Explorer cache.

Question 13

Video cannot be displayed in web area or page not correctly displayed - how to fix it?

Accepted Answer

Change your browser settings to Chrome. To clear up any misunderstandings, TubeDigger uses Chrome Embedded Framework rather than installed.

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